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  1. eMusic and eStories support
  2. eMusic Live

eMusic Live

eMusic Live Account & Billing

  • Do I need to have an account to watch a concert?
  • How can I purchase a concert ticket or other items on eMusic Live?
  • I bought a ticket that includes a Meet & Greet. What do I need to do now?
  • I bought a ticket that includes physical merchandise. How do I get my item?
  • I would like to cancel my purchase and get a refund. What should I do?

eMusic Live Troubleshooting

  • I bought a digital album on eMusic Live. How do I download it?
  • I’m having issues accessing the concert or with the concert itself. Is there anyone I can talk to?
  • The concert has started but I still can't hear anything
  • What are the system requirements to watch a concert on eMusic Live?
  • Will I be able to watch the concert on my TV?

eMusic Live Features

  • Can I gift a friend or transfer a ticket?
  • How do I watch a concert on eMusic Live?
  • How many devices can I watch the concert on?
  • Will I be able to watch the beginning of a concert that already started?
  • Will I be able to watch the concert on my mobile device?

eMusic NFTs

  • What are eMusic NFTs?
  • How can I get an eMusic NFT?
  • Why am I asked to be verified when I try to bid on an NFT?
  • Why am I being asked to add a "transaction fee" when buying eMusic NFTs?
  • Can I withdraw my NFT using a mobile device?
  • How do I withdraw my eMusic NFT?
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