How can I cancel my subscription?

If you're reading this, something is probably wrong. Our support team will be happy to try and resolve any issue you might have and can also put your account on Hold for up to 90 days while we take care of whatever is bothering you.

To contact our support team please click HERE

You can cancel the subscription by logging into your account from the web and visiting your account page.

1. Sign in to the eStories or eMusic website and click on the profile icon located at the upper right-hand side of the screen. 
2. In the menu that opens click on "My Account" and scroll down to "current plan".
3. Click on "change plan"
4. Your cancellation request will terminate the subscription at the end of your current billing cycle.

* Cancelation will terminate your current promotion. If you are in a trial, any unused music credit will be  cancelled immediately. Upon cancelling, you will have until the end of the billing cycle to use any of your remaining credits . Your plan will automatically expire at the end of your current billing period.